Amazon India — Product mismatch

Address:	Bangalore, Karnataka, 560038
Website:	www.amazon.in

Please note that the product FIFA 15 (which supports KINECT feature) was ordered by me in Jan 2016, the product delivered was not as per the catalogue & was FIFA 15 which was not the same as my order. Amazon India apologised for the inconvenience & took a replacement only to return the same product without the specific KInect feature. Even on me insisting & post a few mails exchanged they have processed refund after a month while not honouring to the promises made by their executive over my initial call. I had briefed Amazon team members in POONAM & MAYUR, this was purchased as a gift for my 11 year old nephew & he was disappointed twice. Even on Poonam & Mayur offering 250 Voucher, just as a gesture from Amazon for the inconvenience caused, I declined stating it does not do justice, as I was only interested in having the right order executed by AMAZON.

Please note that you'll spend crores on advertisement, but having customers disgruntled is going to only spread a poor word of mouth, which will impact the brand image AMAZON is working hard on creating & sustaining.

I'd be keen to hear from AMAZON in person in addition to the response to mails. I am confident that you will have the issue addressed appropriately respecting the inconvenience caused, while valuing the feedback from your customer.