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Amazon India — product missing in the package. company not providing me my product

Address:700039
Website:www.amazon.in

Order no.[protected]. I havent got my earphone in the package "audio-technica ath clr100bk in-ear headphone (Black)" pricing rs.674.
When i complained amazon company about my issue, they said me to wait as they will be investigating the issue. But at last they said after 5 days of wait that they cannot provide me the product or refund on this product. The reason was that they delivere me the product. They are just ignoring my complain.
Please resolve my issue.
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Amazon India customer support has been notified about the posted complaint.
Nov 22, 2017
Updated by Vineet Kr Shukla i have said to thier customer service team to reaply here...lets see what they do further
Nov 23, 2017
Updated by Vineet Kr Shukla Amazon costomer service said to wait for more 7 days...they are just irritating me
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