Amazon India — product not delivered and cancelled delivery without informing

Address:

New Delhi, Delhi, 110025

I booked samsung m10s mobile from amazon great india festival offer. I paid already and got inbox message on my mobile number [protected] with pin on 03.10.2019 for out of delivery. I called 4 times on the number given in message but the agent said your packet is not with me. Suddenly at 11:16am i got another message that your packet not delivered and reattempt on 04.10.2019 due to "i tried and not reached you.

Please notified the said points
1. Not receiving any calls from any agent to delivery.
2. When i contact on the number given in inbox message on my mobile the
Agent said"i dont have your packet"
3. These delivery issues with me happened twice in this seasons.

Worth and pathetic service. If amazon not able to manage kindly stop the overloading ordered and reforms your delivery system.