Amazon India — product not delivered and charged

Hello all,

This is in regards to the order placed on amazon.in with the order number[protected],
I had placed the order on amazon before for jbl clip 2 waterproo[censored]ltra portable speakers (Black), worth rs 3490/-
The product was supposed to be delivered by 17th july and has yet not been delivered. This product was a prepaid delivery, but till today haven’t got the product. And the customer agent (Mohammed, prabhjot singh-escalation queue, akshya, akansha and many more) say’s that the product is already delivered and they are checking on the status.
I have called the customer care more than 50 times in the last 1 month. Every time they say ” we are working on it. Your money is safe with us”
I have not received the product. Amazon neither returns my money nor do they deliver the product, and the customer care just annoys saying wait for 7 more days and you will receive the money back.
The web site shows that the product is yet not delivered. And amazon customer agent say that the product is delivered. The people are really stupid. I am really frustrated with the service amazon is giving. I either need my money asap.

I called the customer care now again, they are now saying a-z guarantee has been declined and they are now doing some other checks and asked me to wait for 7-14 days more, i am sick of hearing this 7-14 days, its already more than a month.
I will never order any product going forward from amazon. And even will ask my friends not to buy any product from amazon especially with pre-paid amount.
Regards
Reecha

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Thanks & regards,

Reecha
[protected]