Amazon India — Product not delivered and Customer executive giving false information

I placed an order(ORDER #[protected] on 7th Aug, and the item was supposed to be delivered on 13th Aug. On 13th, the item displayed as delivered. I contacted customer support within 30 mins informing them about it. I was asked to wait till 17th Aug and if i still do not get it, new order would be dispatched even if its POD.(same info by both bot and customer executive). Today, on 17th, i contacted the team again and they are saying they cannot help me with the issue and that i need to place a new order.

What i lost?
My time by waiting.
I purchased on sale and now the prices have increased.
New order charging extra delivery charge

Amazon's fault?
Delivering the order at wrong place.
Refusing to take responsibility for its actions and mistakes.
Giving false hope/information that it cannot abide by.