Amazon India — Product not delivered and fake promise

Address:	Jaipur, Rajasthan, 302001
Website:	www.amazon.com

Amazon make me fake promise. I wanted to buy mobile for my fiance. I placed order on amazon and clearly told there customer care executive that i want my product before 29th october (Diwali). Till 29th october afternoon, amazon customer care person make me fool that your product is on the way and will be reached at 4 pm. After some time when i called them amazon said me that your product is damaged and cant be deliver at your address. I have talked with customer care team head also, he just clearly say we cant help you in that case. Now who will pay my personal relation damage. Amazon customer care executive also said me clearly that we cant help you and cut my call. I am feeling cheated and my personal life relation with my fiance is going to damaged. I request please help me in that case so i can get justice.