Amazon India — Product not delivered and no information provided by cc

Address:	560100
Website:	www.amazon.in

Order #[protected]
Tcl 139.7 cm (55 inches) l55p1us 4k ultra hd smart led tv (black)
Courier: amazon transportation services, tracking #:[protected]

I got a message on 10th october 2016 that my item has arrived early and will be delivered end of day. i contacted customer care and did not get any positive time frame. i got a call from the delivery guy at 10 pm that it is too late and cannot be delivered that day, and will be delivered in the morning on 11th. however on the portal it was mentioned "delivery attempted". there was no update on 11th or 12th. on 12th i started to contact customer care (chat) from 1 pm. i chatted with 3 executives, all of them promised that the delivery will be done immediately as they have escalated the issue, however on the portal it is updated as "the customer requested the appointment to be rescheduled". the customer care people were very rude and never gave any complete answers. their final line was that they could not give any information of this. today on the 13th i still did not get the product and upon contacting the customer care chat and phone, they do not give any answers and rudely cut my call and chat. there is no idea where this product is or if it will ever be delivered to me. and this is not the first time that amazon is doing this. amazon courier is the worst i have come across, no direct number to cal, no escalations, no information.