Amazon India — product not delivered and no resolution even after multiple calls to the customer care

Address:	Mumbai City, Maharashtra
Website:	Amazon.in

Order: friday 21 july 2017 /[protected]
Items: vip norway polyester 38.5 ltrs blue travel duffle (Dftnor57blu)

The product was ordered on 21st july with expected delivery on 25th-26th july. I had asked for a delayed delivery on 30th-31st july as i was unavailable. Even after multiple escalations delivery of the product looks grim. The customer care assures of the delivery in 24hours or a call back in 3-4 hours and neither has happened so far till 5th aug.

And the worst part is one of the executive when requested for an escalation on the issue says "only the voice would change and the resolution would not". I personally feel this is the rudest possible statement one can make to a customer looking out for a resolution.