Amazon India — Product not delivered and no response from the company

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.amazon.in

I ordered LG 32 inch TV for my cousin from amazon on 21st October 2015 .The order id is #[protected].The expected delivery date given to me was 26th October 2015.But When TV was not delivered by 27th October, I called their customer care number.The representative said that by Tomorrow i.e 28th Oct it will reach for sure.But it didn't arrived on 28th also.Now again i called them they said that there is something wrong in shipping of the order and courier team has withhold the product.But they didn't gave the exact reason and just said that they are inquiring into this.Today, i.e 29 Oct, i called them again and they are now still saying that they don't know the exact reason.Wait for 2-3 days.They are not telling any reason for delay.Neither their customer care executives are supportive.
The current status of the product shows that there is something wrong.I have uploaded the image for the same.