Amazon India — Product not delivered and now the product is getting returned from the warehouse

Address:	Thane, Maharashtra, 421202
Website:	Amazon.in

I'd ordered a product in sale and I got a mail to schedule a delivery date for that product so I contacted the customer service team and scheduled the delivery date.
I've all the proof of chat transcript and the emails.
But after a few days, I got a mail that my product is damaged in transit and it was undeliverable and now it is being returned to the seller. I wasn't even got contacted at the time of delivery and now it is being returned to seller.
If the product was damaged in transit, was it my fault?
I asked the customer service team to ship a new product if the product got damaged in transit... they're not listening to me at all.
This is the worst experince I had while ordering at amazon.