Amazon India — product not delivered and showing delivered as per app

Address:	122002
Website:	Amazon Prime day

I ordered Kindle on Prime day sale with good discount and converted the EMI.The product was scheduled to deliver on 18th july. I was tracking the same whole day. Got a message that it will be delivered by 9pm I was okay then the app started showing will be dilevered bw 18-20july. I dint bother. At 18 July 11Pm saw the product as delivered to the tower gaurd of my office complex. When I called Customer care they said wait till morning and check with the gaurd. Without listening to me that what was the urgency to give it to random gaurd at 11pm but not me.
They dint pay heed I called them on 19th July after checking at my building reception they said they haven't recieved anything. I called them again they said you will get EOD today I asked them not later then 6pm. I called in the evening to track guy told me wait till 20th July morning.
20July Morning they are asking for the Adhaar Id and other stuff and will get back on 28th July.

When I called again to ask them why do you need my ID they said we cant give you the product or help you as you are not our old prime member we can refund your money.

I asked to speak to the senior he says as its delivered in our device how can you dispute. Our person has delivered. Wait till 28th July we will tell you what we will do.

CCTV footage shows a man entering the premises empty handed at the same time which they allege the person has captured the location longitude
staying there fagging and leaving from there.

If they have so much trust in their courier boy why dont they ask him to get the name of the person, why he has not called me.

The app says delivered at 10 pm Message says delivered at 7 am on 19th july.

And customer care is torturing like hell. They dont know how to speak every one has a different tale of their own. some ask adhaar some say you are not an old person, some say wait till 28July.

What they dont want to give is the product.
MAY BE THAT WAS A FARCE TO PULL THE TRAFFIC AND RAISE THEIR SALES NOW CANCELLING IT AS CUSTOMER IS DISPUTING.

IS AMAZON NOT CONCERNED OF ITS IMAGE?
OR IT TOO HAS BECOME INDIAN?