Amazon India — Product not delivered and shown as delivered

Address:

Godrej One, 11th Floor, Pirojshanagar, Vikhroli, Mumbai, Maharashtra 400079

Dear Sir,

I had ordered boat earphones and paid the amount in advance and they showed that item has been delivered but it has not.When i had ask for refund or product they are saying they will not give anything it is clear case of fraud please look into the matter.My name Hussain Sidhpurwala and my phone number is [protected]