Amazon India — product not delivered at all

Address:

Kolkata, West Bengal, 700065

Dear amazon,

It's been the worst experience of my life to shop with you. You can check my track records none of the items are delivered on time, on top of that customers fault has been highlighted for no reason.

*i ordered for led lamp, (Order #[protected] which on the delivery day, agent took otp no. But didn't gave ny package.

* i ordered for iphone x (Order #[protected] which was bought from my savings for many months, to gift as a birthday present to my mom was not delivered as well, delivery agent again took the otp and said he can't hand over the package as there is some problem.

* i was delivered with an broken yo-yo (Order #[protected].

* i ordered for raksha bandhan celebration pack (Order #[protected] which was delivered way after the occasion has passed already.

My question to you guys is when you know there is any kind of problem with the package why did you deliver the package in the very first place.
Secondly the customer service whom we spoke to were of no help as well, instead of getting the correct information they blamed the whole matter on us.

Is this the way to do service, i thought you guys were amazing when it comes to customer satisfaction but your services are being pathetic day by day. U may check my purchase history am a very active member of amazon when it comes to purchases. But i am highly disappointed of the present scenario.

*i would like to know why delivery agent ask for otp without package being delivered?.
* why it shows in my track records that the item was rejected by us or customer was not available when it was not even delivered to us on the first place.

You guys should know that it's a matter of joy and excitement when someone recieves present. But with poor services from your end the whole experience is ruined.

I would really like to have a reply with an proper explaination from your end. And would expect to have hassle free delivery for the below mentioned orders.

Order #[protected]

Order #[protected]