Amazon India — Product not delivered but status shows delivered - 1

I ordered a pen drive which was faulty on arrival.
I requested for return and replacement.
The replacement was due to be received on 16-Apr and same time return pick up was there.
However despite 10 PM no one turned up.
At 10:30 PM status shows delivered.
I raised a complaint and they promised return and refund.
But such instances are happening again and again with amazon. They are not particular about return and replacement.
The promptness they show in delivery is nowhere found when it comes to return and replacement
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