Amazon India — Product not delivered & false status of delivery

Address:	560055
Website:	www.amazon.in

The story begins ofcourse by ordering a gift for my friend's daughter on 15th March, amount paid & both o[censored]s excited to receive this product. However wen u r ordering frm Amazon India plz b rest assured tht they will make your experience hopeless.. N u wud b left feeling disgusted tht a world renowned wen comes to India is worst than other Indian players.. To top it all, overall rude customer experience!
1:Rude delivery boy whose call i[censored] miss n call back after 3-4 mins tells u to wait fr ur order next day as he has already travelled 7-8 Kms in 3-4 mins.. ‪#‎Amazon‬ hired superman fr product delivery
2: call up customer care, the lady on other side tells u tht u hv no idea abt how things work here so all u hv to do is listen to her else she will start shouting at u
3:call escalated to ‪#‎SeniorLeadership‬
First of all de r not ready to escalate d call n den wen u force them to, ‪#‎Haseeb‬ assured you on 22nd March tht product will surely b delivered tmrrw
4:after waiting, on 25th March, I again call to check ur product delivery #SeniorLeadership acknowledges that falsely their transportation team has updated d status of "DeliveryAttempted" wer in it was never
5: Another member of #SeniorLeadership ‪#‎Sunny‬ assures tht he will ensure tht my product will be delivered next day n I'm still waiting for my product on 29th March!!
i am waiting for the delivery of my product or money returned!!