Amazon India — Product not delivered on right time

Address:

Bangalore

Dear team,
I have ordered iphone 11 128 gb on 22 july & delivery 23 july, i have been waiting from that to today but no progress regarding the delivery of product. Now i want to cancel the product from last 10 days and every time your ccm is giving new timeline for refund process. I am fed up with your service now. Kindly do the needful.
Order id[protected]

Regards
Puneet malhotra