Amazon India — product not delivered on time and customer care did not address my concern

Address:

560060

I placed an order for External HDD which was urgently required, and Amazon did not deliver on promised date. When I tried calling the customer service they were of no use. I asked for escalation team and the person hung up on me stating there is nothing he can do.

I badly needed the product as I had project to complete. Since Amazon did not deliver the product, I had to run around and beg people to help me to manage the situation.

This is second incident in past 30 days

Order 1:[protected] Ordered on Sep 14, 2018 (Wrong product was shipped)
Order 2:[protected] Ordered on Sep 22nd, 2018 (Product not delivered on time)

The best part is Amazon blames this on me. They updated the shipment tracker stating "Delay Deliver on customer request" wherein I never called them, nor they called me. I have attached the screenshots for your reference,

I escalated to Amazon and asked for compensation and they are offered Rs. 500 for all the pain I have gone through physically and mentally.

I see that I’m not the only customer who had bad experience with Amazon. Below are the few links with the comments from dissatisfied customers
https://www.consumercomplaints.inamazon-india-b106509
https://www.complaintboard.in/complaints-reviews/amazon-india-l483232.html
https://forum.indiaconsumercomplaints.com/forums/amazon-in.609/
https://consumercomplaintscourt.com/amazon-india-is-not-giving-me-a-product-nor-refund/

I would like to take this forward legally and need your guidance.

Thank you for your support in advance.

Regards,
Shashikant