Amazon India — product not delivered order id:[protected]

Address:	New Delhi, Delhi
Website:	Amazon.in

Hi team, this is regarding my order (Order i'd:[protected], tracking i'd:[protected] mi max 2 which i ordered on 17th august and also have activated amazon prime for fastest delivery. However before placing order i inquired about everything and personally requested for delivery on time and for which i bought amazon prime on suggestion given by one of the cce and scheduled delivery on 18.

But unfortunately my phone no. Stopped working in the morning so i immediately called up customer care executive and updated my #2 other alternate no with them. With that i also explained about the criticality of delivery and requested to deliver the product on time. After that i was keep on taking follow up of the product but still the product was not delivered today.

I called up 8 to 10 times today to customer care executive and everytime amazon ensured me about confirmed delivery, but at the time of delivery the product was not delivered and gave a silly reason that my no was not reachable.

I personally provided my 2 alternate no to cce and continuously taking follow up but still product was not delivered and gave an excuse that my no. Was not reachable.

This is very pathetic and when i called back after 8'0 clock to know the status of the delivery they said they will deliver my product on monday. Then what the use buying prime and wasting rs.499.

What kind of services is amazon is providing to their customer. It can be acceptable if i was not taking follow up but after taking follow up for several times my product was not delivered.

Tomorrow, i have an off and amazon executive advised me to travel 25km to my office on my off day and incure to waste my money of rs.700 to rs.1000 on travelling.

I already wasted my money of rs.500 on prime and another rs1000 would take it to 1500 extra for a product just for the negligence of amazon cce and their courier services.

I don't konw what you do and how do you plan but i want product at my mailing address by tomorrow any how.

This for your negligence that i'm suffering.

Please make this delivery at my mailing address tomorrow.

Thanks,

Amitavo deb