Amazon India — Product not delivered, status marked delivered, no money refund

Hi Sir,

I ordered LG 108 cm (43 inches) 4K Ultra HD Smart LED TV 43UP7500PTZ (Rocky Black) (2021 Model) on 21st Oct 2021 . It was supposed to be deliver on 27th Oct,

on 28 Oct they updated the status that package in cancelled and we are returning item to seller.

on 30th Oct then they updated status that item is delivered though we dint get any delivery.

Since then I am chasing them for refund and they are just saying that, we are investigating. Today they messaged me that product is delivered

On Nov 6th, thay delivery boy came with product, but we refused, because we dont know condition of product and as per their policy within 10 days you can return/replace. so if we received there was only 1 day left and we can not return

Please help, it cost me 37K and now `i am chasing