Amazon India — product not delivered... tracking id[protected]

Address:	Khordha, Odisha, 751006
Website:	WWW.amazon.in

This is related to[protected]Timber cheese bean bag, 2kg refill (White) for which i placed the order on 6th september. The excepted date between 9th-14th september.
It has reached bhubaneswar on 14th but still now i waiting the product to get delivered to my address. Now its showing status as it will get delivered by 19th.

I have an awful experience from last 3 days following with the customer care. The answer i got as this has been escalated and you will get an update soon.
So today i told the customer care to transfer the call to higher authority. The guy name ashis also behave the same way as customer care people.

He also told me you will get a refund if not delivered.

Hoping for some strict action on this matter.