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Amazon India — Product not received as per the ordered quantity

I have ordered 9 quantity of shoes from amazon on 20.01.2023. But received only 1 number on 28.01.2023.I raised a complaint through customer service stating the issue but to avail they are saying that i have received the ordered quantity. Request you to look into this issue. The weight the order is 0.7kgs where it is the weight of 1 shoe. I have ordered 9 numbers it should come around 6.3 kgs for total order
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