Amazon India — product not received in box

Address:

New Delhi, Delhi, 110085

Order #[protected]
23 april 2019

I got this cod package on 27-apr-2019, ordered several things from amazon & received this yoga mat (3 feet packaging, & a pen drive (2 inch packet), in a common box, box was of very bad quality & cracked from several places, my wife received the package & paid cod amount without checking it's outer condition, yoga mat was in there but pen drive missing & an invoice for both pend drive & mat was there too, complained about the same on same day, today i got a revert in this matter that they can not refund my money as their investigation was against me, i don't have any proof that favors me, lost my 450 bucks, just wanted to let everybody know about it, so others can be cautious about these things..

I suggest to all, plz don't receive a box until it seems all well & brand new, make a video before delivery person of package opening, so u have enough proof to show to amazon