Amazon India — Product not recieved - money not returning

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201301
Website:	www.amazon.in/gp/your-account/ship-track/ref=oh_aui_st_v2_btn?ie=UTF8&itemId=nhnprolutosnq&o

This is in regards to the an order I placed with Amazon on 9th Jan. 2017 for the below products with order #[protected],[protected].

Bose SoundSport Wireless Headphones (Aqua) - ₹13, 275.00
Ray-Ban UV Protected Wayfarer Men's Sunglasses - (0RB[protected]|51.0|Crystal Green lens) - ₹5, 097.00

I placed this order for 0ne day delivery but yet I didn't received the products, but there site shows that the Items are delivered, I also complaint to the Amazon Customer care about this and they asked me to write an email to "[protected]@amazon.in". since then I have written more than 10-12 time but yet I have not received any proper response, every time they are asking me to wait for 24-48 hrs. I have asked them to provide me the proof of delivery but yet no response from them. I'm also ready to file a case with consumer forum, therefore request you to please look into this matter.

Mobile number: +91-[protected]