Amazon India — Product Not Returning For More then 4 days

I have ordered Vu 139 cm (55 inches) Masterpiece Glo Series 4K Ultra HD Smart Android QLED TV 55QMP (Armani Gold) (2022 Model) | Built-in 4.1 Speaker on 23rd July 2022. The product got delivered on 31st July 2022.
Upon receiving the product it was damaged.
I called customer care on the same day 31st July 2022. They created a return request and told me to wait for 2 to 3 days. But even after 4 days, the product did not picked up for return.
When I am calling for the return status they are giving false promises that the product would be picked up after 1 day.
I want my refund back to my account.