Amazon India — product not yet delivered/shipped

Address:	500009
Website:	Amazon India

Dear team,

I placed an order for sony ht-rt40 5.1 channel sound bar home theater system (Black) with an order #[protected] on 09th oct 2018 and was expecting a delivery by 12th oct 2018 and till today morning it was shown not yet dispatched on if i click on the order it shown arriving today as expected but no tracking details were available, however i spoke to a customer service associate today morning around 25 min of call the supervisor told it will be dispatched today and suddenly in the afternoon when i see the status of my order it shows we need a little more time to provide you with a good estimate, we'll notify you via email as soon as we have an estimate delivery date. I'm surprised with the kind of service i have with amazon on this great indian festival season sale and when again i contacted with csa still not proper information and i am very upset with the service and response from amazon.. I also faced such issue last month when i placed an order for some car accessories which was delayed and not sent correct product as expected and for that too i have did a follow up can someone fix these kind of issues at the earliest,

For this delay of product delivery i have to postpone my vacation which was well planned a two months ago with family for a week from 14th oct to 22nd oct and damage for postpone my vacation is appox. 10-12 k, hope you understand the customer concern and no-one from amazon informed me through either email or message unless i contact customer service

Awaiting for a positive response and compensation

Thanks in advance

Regards,
Krishna chaitanya p
[protected]