Amazon India — Product ordered but got cancelled stating payment got declined.

I placed an order of a book - The back pain bible, a kindle edition through Amazon.in on 15/06/2023 for Rs. 449/. My order ID is D[protected]

I paid the amount online via net banking option. The amount got debited same day but when I did not receive my order till 20th, I enquired and to my utter shock, Amazon claims to have not received the said amount and cancelled my order.

I enquired both with my concerned bank and biller regarding my transaction done. I was confirmed by both my bank and the biller that my transaction has been successful, whereas Amazon.in still as on todays date - 14/07/2023, says that the amount has not been received.

I request the concerned authorities to look into the matter and arrange to resolve the same at the earliest..

Thank you,
Regards,
Anuradha Patil