[Resolved]  Amazon India — product ordered did not delivered on big billion day and they cancelled the order without my request

Address:	Bangalore, Karnataka, 560068
Website:	www.amazon.in

I have recently ordered one product (Beyerdynamic byron in-ear headphones (Black) from amazon.in under offer rate. I have given correct details and my contact address for cash on delivery option. But after continuous followup on the same with customer service team, clear information on the same not received and made me to wait for a week.
Different agents picking giving different feedback and they will tell as i have contacted seller an the item would be delivered by today end of the day, also will ask to fill survey. After repeated attempts, last day i got information that my shipments was found defective and send back. And i am unable to reorder as they didn't offer the same for cash on delivery. Bad customer service and fooling customers on similar manner is no value customer time and efforts.
I would like to forward a petition for cheating by false offers and promotions.

Reasons:
1: they told me atlast that the item is defected but also before they have told me that seller tried to deliver me the same product.
If so have they tried to deliver me a defecred product by kbowibg it.

2: if the order item is defected why amazon customer care and delivery team didnot told me that the item is defected and cannot be delivered in day 1.

3: how the delivery team come to know that the packed product is defected and is there no process from amazon to check the product is good before delivery.

4: spoiled my time and efforts over a week and keep waited me and now telling me to reorder the same product for the price more than 1500rs from the ordered price.

5: if the customercare and delivery team know that the item cannot be delivered then why they asked my credit card details including date of expiry and forced me to tell, else that the order cannot be reordered from their side.

Order #
[protected]

Items: 1 of: beyerdynamic byron in-ear headphones (Black)

Sold by: cloudtail india private limited

Tracking #
[protected]