Amazon India — Product refund not initiated

Address:

Margao Goa

Hi

I had ordered a product from. Amazon and then i cancelled it because it was getting delayed.. Amazon initiated a refund the amount is 1249 but the refund was failed.. I tried talking to customer service n the seller too but they r not responding just saying that the issue is reported to the team but not sending me a email where i can follow-up.. I hv to explain the same issue again n again n till today no refu d is initiated

Check the screenshot
Refund amount is 1249
Email [protected]@gmail.com
The screenshot isshowing dat the refund is failed
And what was told to me but refund not initiated