Amazon India — Product returned but not received the payment

Address:	VARANASI
Website:	amazon india

Last 45 days i am getting a mesg that you will get your refund soon meanwhile my product has picked up last month only and still refund pending .in the Amazon portal it is showing that product has been lost after picked up and now suddenly amazon mention that we cant refund ...
sir what should i do i think you all have done the mistake to lost my product and forcing me to pay, if you have mindset like this then it fine .in this case also the power button is not working accordingly i have chosen to return then i got mesg that your product has been lost and now you denied to refund .
sir we are Indians you are free to do as you want because we cant change your mindset and for you we are beggars only, you are there to utilize us .Please see the attachment of getting mesg of product lost by you sir not expected from you Please help if you can also mention if you cant help, do not become mute spectators only after reading this mail

sandeep kumar
order No[protected]
order Date -17/02/2024
return Pickup Date - 27/02/2024
[protected]