Amazon India — product was not delivered but showing as delivered

Address:	Gautam Buddh Nagar, Uttar Pradesh, 201308
Website:	amazon.in

Hi,
I have been calling to amazon customer care but unfortunately they are not giving any positive reply except extending days.
My product was supposed to deliver on 27th of feb18 but shows as delivered on 25th. I have called to customer care regarding this issue and they confirmed to get it delivered to you by 27th of feb18.
Since no item received, called on 27th late night, they firstly misbehaved and later supervisor says you have signed on document during delivery. Just my name is mentioned by someone.
They are asking for more days to investigate which is unnecessary extending time.
How amazon don't have mechanism to track such an agent who is making false signature of customer and taking back the item. Doing someone else signature without knowing the person is an offense and amazon is kept quite.
I humbly request to look into it and resolve on priority.

Regards
Vipul chaturvedi
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