Amazon India — Product was Ordered and Not delivered and not Cash Return from 5 months

Address:

Arundelpet, 12 th lane

We orderd (Ordered on 19 March 2020 Order#[protected]
) a product gas hob nearly 5 months back and that is was delved with broken peace.we returned this product immediate and they promised to re-delivery of new item. we called them in middle of lock down they told they will deliver the item after lock down. we called them In June after lock down i.e 15 june 2020 they told order was canceled by my self, we told we are waiting for that product from 4 months due to software problem they cant re create new delivery . as the supervisor told we cant care for you order we wont send money . we called multiple times they are postponing to re pay my money deliberately, so here i lost my valuable time, my money and trust on this firm so please help people in India to over come from this corporate argent behaviours . and please teach them the value of time to those companies.

Replacement Order :[protected]
Attached Screen shots for your referance

the answering team not provided the respnce good