Amazon India — product wrong update and customer service agent false commitment

Address:	560045
Website:	amazon.in

I have ordered a book which was suppose to be delvered on today eod. But, it didn't happen, when i called customer care, they gave a reson like it will be delivered today for sure, please wait for some time. I called them again and got the same response, i call over and over again to the customer care for more than 4-5 times and got the same response but this time it was little diffrent: 'it can't be deliverd today because our courier facilty can't make it' by then it was 6:30 pm already.

I have wasted my whole day waiting for the delivery and in the end i got this crappy response which is not acceptable at all. It is unacceptable for the brand like amazon. This incident really shows carelessness of the people working for the company.

When i asked the customer care agent's superior for the delivery of the product to the home address, he denied delivering it, because it can be delivered to the same address at any cost. Since i have ordered the product to the office address, i can't come to the office on weekend to receive the delivery.

This is extremely hard to accept the behavor which amazon delivery is making. It's not about the delivery of the book, it is about the time i have wasted for the whole day waiting for it and in the end got nothing but a resonse 'sorry sir, we can't do it today'.

They should respect other's time to, we can't wait for them for the whole day in the return of nothing.

I have the voice recording of the discussion with customer service agent. Since this site doesn't support audio file upload, i am not able to share it.