Amazon India — Products are not delivered even after 20 days & no refunds has been made for cancelled product

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Mumbai City, Maharashtra

1. ORDER #[protected] I have ordered this items from Amazon India on 24 August 2014 & promised date of delivery was 26 August 2014. Same has not been delivered till 16/09/2014. I tried to contact Amazon Service Centres but I have received answers like ' System is down, Please call again after 30 min'. Even several follow ups were made on emails with Amazon representative however no proper answers for delivery of these items has been given by Amazon. 2. ORDER #[protected] This order was cancelled on 24 August 2014 however refund of these items has not been done till today. Several emails discussion were done with Amazon Representative on this however refund has not been initiated till date.