Amazon India — products not picked up after placing the pickup request

Address:

Bangalore, Karnataka, 560076

Hi, i am one of the frustrated customer who has been trying continuous for more than 2 months to return the products that bought from amazon.
- order#[protected] placed on 12/08/2017. I have received the product but still it was not updated in amazon portal. So i am not getting option to place the return request. It still shows the product is out of delivery.
- order #[protected] placed on 01/09/2017. I had placed a return request within the 7 days but the courier guy has not picked. I was suggested by the customer support executive to cancel the return request and place it again. By that time it crossed 7 days and it gives no option to place the return request.
I have called the customer care more than 15 times and sent the details over mail multiple times.
I am going to complaint on amazon if these issues wont get resolved asap.