Amazon India — Promotion code not received

Address:

Thiruvananthapuram, Kerala, 695043

Offer violation : Order #[protected], placed on 21 September 2016

With this order there was an offer, which was a Samsung headset. As per the offer the coupon codes to claim it should be sent to the buyers by 31st October 2016. But there are no communication regarding the same from Amazon or the seller till now. The main issue they are pointing out is 'Promotion Team is not responding', is that our problem !!

I am contacting the customer care since last two weeks to resolve this issue, but I never got a proper answer. Promises are made every day but nothing happens.