Amazon India — PS4 game - Product not delivered

Address:	Bangalore, Karnataka, 560067
Website:	www.amazon.in

I ordered a product with tracking number[protected] on 28/12/2016. I paid money using credit card. It was a one day delivery and the order was expected to be delivered the same day with 50 rs extra. But I did not receive the product. They asked me to wait for 24 hours. Next day i got a mail saying that the product has been delivered. But I did not receive the product. I called customer care and every agent says the same word "wait for 4 business days" excluding Say Sun. They are having my money. It is their mistake to deliver it to a wrong person. Why should i wait for them. I am asking them to cancel the product. They are not ready to cancel or refund my money. And the agents disconnects my call without giving me proper solution. Please don't order anything using Amazon. They are looting peoples money. Worst customer service.

Request you to take necessary action and help me on this.