Amazon India — Puma Sandal

Address:

Tezpur, Assam

I ordered Puma sandal from amazon and i received Shoes instead of sandal on 15 Nov 2023. I requested Amazon's customer care same day to return this item. They ask me for pic of product and I sent pic of shoes to them. They assured me that one of their delivery agent will be collect the item. When no one came to collect it then I again contact them on 20 Nov 2023 and i was ensure that one of their delivery agent will be collect the item. Somehow, when no one came to collect the item then I again contacted them. They conveniently denial it that i have not reported about it and they only have return policy of 14 days. Hence, you are requested to please lodge a complaint against them so that no one can be make dupe or betrayal by these company and help me to refund my amount .