I placed a multi item order on 22 November 2022. I am an overseas resident and here for a wedding. Before going away for the wedding, I placed the order. My elderly parents were home to receive the orders on my behalf. The wedding was on the 4th of December, 2022 and I returned home on 6 December 2022. Upon return, I opened the package delivered on 24 November 2022.
There was one item (a pair of 7KG dumbbells) missing and all the other items were delivered. I call Amazon Customer Service and spoke with a Vivek and Raj from Super Senior Escalation Desk and explained the whole situation. This item cost me Rs. 2400.00. They were the least helpful and kept on repeating one lien - "It is outside the return window and hence they cant issue a refund or send a replacement item". To this I told them, I dont need a refund, just send me the item that I had ordered. They both kept on repeating that they cant resolve this and that there will be no replacement ordered and refund issued. It is very wrong and unfair and poor customer service and experience to be dealing with such people who cant even understand the customer's situation.
I feel I have been robbed and that Amazon is running a cheating business here. It is so different from what I experience in Australia.
Can I please request that this matter be looked into and the appropriate action be taken. Was this information helpful? | 
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