Amazon India — purposeful harassment & inconvenience by amazon order #[protected]

Address:

Thane, Maharashtra, 421301

Dear manager,

This email is in reference to my various discussion with amazon customer team from 06th nov 2017 onwards when i informed amazon that the product (Order #[protected] supplied by amazon doesn't meet specifications/performance as mentioned by amazon. Hence, i will be returning the product and have already informed the same to amazon.

I have informed this to amazon on phone as well as via email also.
But the service attitude and ethics of amazon team is falling day by day. I have attached invoice copy of another mobile phone purchased in jan 2017 from amazon which has stopped working and amazon has raised their hands and have pushed everything to phone manufacturing company.

Amazon has denied to refund the amount and also denied for providing any other handset model in exchange. Amazon is asking to go for replacement (Ie to accept same model again). I asked them if the same problem repeats for which amazon has confirmed that as many times such problem occurs, i need to repeat the same steps and keep engaged in same things. This is simply an unethical behaviour of cheating customers by selling low quality product on their portal and later deny for refund and keep only replacement as an option.

I request amazon to stop such harassment treatment for customers and maintain at least basic ethical levels. Or else legal options will be the only option for customers.

Kindly arrange to collect he same at your earliest from the delivery address.