Amazon India — received refurbished/second hand damaged mobile device and cheated by amazon policies

Address:	560037
Website:	www.amazon.in

I have received a defective moto g5s plus on 10th oct 2018 but when i have asked for the replacement, amazon customer care executives bluffed me by saying that the device is not available. I have been trying for a replacement from the first day by calling them every day but there is no genuine response from them.

Day 1: i have asked for the replacement and they have sent a technician for inspection and confirmed that the device is defective.

Day 2: i was told that the device will be replaced once the item is in stock so contact us when the stock is available.

Day 3: i have called to them on 16-oct-2018 @ 10:58 am and asked them that the device is available and hence requested to replace the device. Then told that the request has been initiated and they will confirm the same by calling me after 1 hr.

After 1 hour (16-oct-2018 @ 12:01 pm), i got a call from one of the executive saying that the stock is not available with the same seller but i could able to order the same mobile from the same seller with different email id.

I have called the customer care again on 16-oct-2018 @ 12:50 pm, they told that i have updated my location and hence they are unable to process the replacement. So, as requested by cc executive, i have added another address but at the end (After 40 minutes on call) they told that they are not going to replace the device.

Finally, i got blamed by amazon services and customer care executives.