Amazon India — Received Samsung mobile with soap inside

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Adi's north lake, No.1/2 & 18/2 ,Adjacent to Vidhana Soudha Layout , Agrahara Village Yelahanka Hobli, North, Bengaluru, Karnataka 560064

Name: Amit Kumar Dora
Tracking id:[protected]

Hi Sir/mam,

On 6th Aug 2022, I ordered a Samsung note 9 and I received it on the next day itself but when I opened the box some accessories were missing from the box. Within half an hour I requested to return the product as the product didn't have all the accessories. Fast forward to today I.e on 12th Aug 2022 I got a call from an Amazon delivery guy and when I went out to replace my return product with a new one I was surprised that inside the box all parts were missing like the phone and all the accessories and surprisingly inside the box I found 2 soap inside it and all the price tag, emo details were removed. In addition, to the above-mentioned issues, I would like to highlight that the delivery person was drunk and he was very much concerned about the phone price and whether is it a good phone. I am really afraid now to order anything from amazon. As a prime amazon customer, I am disappointed with your service. I want a refund as soon as possible. @amaon India pls don't break customer trust.