Amazon India — Received wrong item

I ordered a derma 2% kojic acid cream and i received wrong item.. they sent me another item and when i contacted customer service of amazon they are just saying and ending the chat that u will get refund.. and not listening me .. there is not any process of refund which i can see From my end .. they are making me fool.. registered mobile number of account is [protected] and the order id of product is[protected]... Plz give me my money back .. i am not that rich that i forgot my money.. pls provide my refund... I beg u