Amazon India — Received wrong product

Address:	Thane, Maharashtra, 400607
Website:	Amazon.in

I have order a gold coin on 8 jan 2016 I recived on 13 jan but when I open a package it was just a pendrive I called amazon customer service I have registered a complaint and they told me that give 3 days seller to respond after 3 days I called amazon customer service again they said seller is saying that he shipped right product and seller is having a footage of it.I said so how I got this pendrive then agent said I will file atoz claim I asked him what is atoz claim he said if seller is not resolving your issue so we can file atoz claim and I asked him after atoz what is going to happen he said amazon will barred seller I said no don't do that again ask him if he is resolving the issue so theris no point filing a atoz claim.then on Sunday 17jan I called up again then they transferd my call to escalation desk from ther agent name:Rachel she talked to me and I told her to file AtoZ claim she told me that sir as I can see that you are waiting for long time what I can do is I will forward this issue to consern team they will resolve your issue so you have to wait 2 to 4 bussiness days I said ok I will wait then after 4 bussiness days I send a mail to Rachel no response the I called amazon customer service this time agent pickup my call I told him transfer this call to your senior from ther agent name santosh he said that I have to file atoz claim I told him if this is the thing so you have to do it on 17 why you are telling me now then how ever he file atoz claim and he told me to wait for 1 to 2 week and fro 22jan till now iam waiting in this time I called them more the 30 time they are just saying that you have to wait for buyer gurantee team to reply when I mail to buyer gurantee team they just have one sentence (we are investigating this issue how ever it take 1to2 weeks to resolve) please help me if any one know what to do because the money which I gave them it was my month salary and now I don't have anything to in my hand no product no money