Amazon India — Redmi 4A (Grey, 16GB) Order ID Order Id:[protected]

Address:

Kolkata, West Bengal, 700052

Dear Team,

This is complete nonsense and unlikely fake reason for cancelling my order that no one was available to received courier. I have called more than 20 times to courier boy and customer care but regrettably none of them has taken suitable action . I am a premium customer and frequently orders stuff online and never had such issue but this time your agency has heart my sentiments as I have ordered Item in sale and you know enthusiasm when order successful accepted in 1 minute time span in India .

Kindly treat this email as my formal complaint against courier boy and your customer care who refused to talk and given wrong information / perception that we were not available at home to receive package . I am now forced to asked few question before breaking my relation with amazon India .

1. What is benefit to be a premium member ?

2. How do we trust on local agency working for Amazon

3. What action will be taken against courier boy who cancelled order without delivery attempt

4. What is escalation matrix where I am raise complaint to management

5. Five international calls I have made to courier boy how do I claim carrier charges ..