Amazon India — Refund delayed for more than 1 month and 15 days

I have purchased a product from Amazon on 23rd Dec 2022. It was delivered on 28th Dec. Return requested was raised on 30th Dec. Till date no executive from Amazon had contacted me to collect the refund. I have called Amazon multiple times asking them to take care of this issue. They haven't helped me with that. Last time when I had called Amazon helpline and the executive mentioned that he will fill the form so that if this time the item is not picked up then there is option to get the money back but that form was also not filled up. Today I called Amazon customer care and spoke to Praveena from Leadership team, he also mentioned that she is filling the form but when I asked her to send me details regarding the same via email, she refused. This is pathetic customer service