Amazon India — Refund faster

Address:

India

Dear sir,
I tejshree bhagat bought samsung phone from Amazon .in order no[protected] on 1 st November 2020 which due to bad condition of my previous phone I sent it back to Amazon .com.
But I have not recieved his refund yet . While your customers care is the matter .those people say that we have put your refund in your account But it has bot happened . I talked with my bank and respected branch and customer care .he has said that none of your refunds have been received yet.
My account no - [protected]
Card no - [protected]
Ifsc- MAHB0001159