Amazon India — Refund initiated by Amazon but not credited in account

As mentioned above I'm Monisha I ordered crocs from Amazon, I returned it due to size issues as it was COD I gave my account details to refund.refund was initiated on August 19, 2022 but must have been credited by now but still it's not reflecting in my account when I complained about this to customer care of Amazon they gave me a reference id as a proof, when I checked in bank using this reference id i got to know transaction status is "inward reverse transaction" Now Amazon people are not helping me to get my money the money has become reverse transaction to Amazon this bank people have sent me the proof please solve my problem ASAP
Ref id : HSBCN[protected]