Amazon India — Refund is not being initiating

Address:	122001
Website:	www.amazon.in

Policy is to retrun the redun within 3-5 business days while i am waiting for refund since 11-12 days. When i am calling customer care they are not initating refunds and they commented that tey will process it by 7 or 8 aug and i will get refund by 12 or 13 aug.
I cancelled my order before delivery and order is in transit from delhi to banglore since 7-8 days and as customer care people stated it will reach to banglore by 7-8 aug while in this timeframe any order can be send to baglore even by foot.
I am not getting why customer's money is not money and even if policy is of 3-5 days why should i have to wait for 20 days for my own money.

I am being financially impacted and mentally harras due to this.

Thanks,
Tarun
+91-[protected]