Amazon India — Refund isn't received.

It’s issued from your bank, not from their company. So please do solve my issues. I have purchased the item from Amazon, that product was damaged so I was processed for a refund. Amazon delivery agent came on 19 Sep, he kept my a product.it has been 6 or 7 days. the amount not received on my account, I'm a student, this amount is 1484.10 too much for me. I was trying to talk to your complaint center, they said ' we can not do any these types of troubles. that's why I emailing you please give me a refund where o you want, you can pat on my amazon pay, I wanna my refund ASAP.
My account is Anish Verma
and my other Account
Account no [protected]
IFSC code KKBK0000137
Holder name Ankit Vema or on my amazon wallet (ASAP)