Amazon India — Refund issue (False commitments by amazon)

Address:	Pune, Maharashtra, 411014
Website:	www.amazon.in

I have booked iPhone 6S on 28th Nov 2015 having order number[protected] and I have received a phone after 2 days. I came to know phone was defective on 4th of dec 2015. I have raised the request for replacement on 5th of Dec and request was successfully placed. And after an hour I have received an email that phone is not available with original seller and we will refund you the amount. Then I called to customer care and asked about this issue he told me that there is no request for replacement and I will create a new one. And it will take 7 days to deliver the phone. Then I said him to create a return request. Then he raised the same. On 6th of Dec I got a call for pick up and I have handover the phone to pick up boy. After a 5 min I got a message that your pick has been successfully done. Second day I received a message again for the pick up and I said to that pick boy that pick up has been already done. After a minute i received a message that your pick up has cancelled if you still want to return please contact amazon. Then on the same day I called to customer care he said that have you refused to return your parcel. I said no then he checked in his system that pick was done and not yet updated. And he said refund will initiate within 24 hours on 6th of Dec 2015. After that I called on 7th they said Pick was done refund will initiate by evening. I called on 8th morning, executive was saying that refund has been already initiated as I can see. But i have seen on the site there was no such a updation. In afternoon I called to amazon again they said refund has not initiated it will initiated by evening. Once again I called in evening he said refund will initiate in next 24 hours. What is this?? What the bloody hell services by Amazon. Everyone was giving false commitments. Now I am really fed up from this. As I can see on site now still is showing as return in transit. I want my refund by today only. I will take strict action against Amazon.